Privacy Policy
Welcome to Paramnesia. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our 3D mapping and design services, or utilize our Facility Management and CAFM consulting.
Who We Are (Data Controller)
For the purposes of applicable data protection laws, the Data Controller responsible for your personal information is:
Paramnesia: Bottrop 46238 - NRW - Germany
Email: info@paramnesia3d.com
Phone: 015203277918
Information We Collect
To provide our engineering and spatial visualization services efficiently, we may collect the following types of information:
Identity and Contact Data: Names, business email addresses, phone numbers, and professional titles when you request a consultation, quote, or engage our services.
Project and Technical Data: Information related to your physical spaces, building sites, facility management operations, and existing CAD/CAFM infrastructure necessary for us to execute mapping, design, and consulting tasks.
Financial Data: Billing addresses, tax identification numbers, and payment details required for invoicing and processing transactions.
Usage Data: Information about how you use our website, including IP addresses, browser types, and access times, collected via standard analytics tools.
How We Use Your Information
We process your personal and business data strictly for the following purposes:
To Provide Services: Delivering accurate 3D interior/exterior models, conducting building site mappings, and providing specialized CAFM consulting.
To Manage Our Relationship: Communicating regarding project updates, contract negotiations, customer support, and administrative notices.
To Process Payments: Facilitating secure billing and financial record-keeping.
To Improve Our Offerings: Analyzing service usage and website traffic to refine our operational efficiency and digital presence.
Legal Basis for Processing
We process your data under the following legal frameworks:
Performance of a Contract: When the processing is necessary to fulfill our service agreements with you.
Legitimate Interests: When necessary for our legitimate business interests, such as improving our mapping technologies or ensuring network security, provided these do not override your fundamental rights.
Compliance with Legal Obligations: Retaining certain financial and operational records as required by tax and business laws.
Consent: Where you have explicitly provided consent, such as subscribing to a newsletter or marketing communications.
Data Sharing and Disclosure
Paramnesia does not sell your personal data. We may share your information only under the following circumstances:
Trusted Service Providers: Third-party vendors who assist us in operating our business, such as cloud hosting providers for 3D models, CAFM software partners, and secure payment processors. These parties are bound by strict confidentiality agreements.
Legal Requirements: If mandated by law, court order, or governmental regulation to protect our rights, property, or safety.
Data Security and Retention
We implement rigorous technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including the duration of our consulting or mapping projects, and to satisfy any legal, accounting, or reporting requirements.
7. Your Data Protection Rights
Depending on your jurisdiction, you have specific rights regarding your personal information, including:
The Right to Access: Requesting copies of the personal data we hold about you.
The Right to Rectification: Requesting correction of any inaccurate or incomplete data.
The Right to Erasure: Requesting the deletion of your personal data under certain conditions.
The Right to Restrict Processing: Requesting limits on how we process your data.
The Right to Data Portability: Requesting the transfer of your data to another organization or directly to you.
The Right to Object: Objecting to our processing of your personal data.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at: info@paramnesia3d.com